We actually train our movers. That means we tell them how to think about your belongings as well as how to move them. The saying goes, " Treat it as your own". Well, frankly, for many people that WOULD NOT mean to treat it nice. At all. So when we go through the training, there are three key words that we drill:
Did we get anything wrong?
Are you used to the attitude "You'll get what we send your way"? We think that's wrong! There are moves that will need Two guys and a cargo van, and if that is you... WHY would you pay for more?!
Then, there are moves that will need a full tractor-trailer. If THIS is your case... would you like me to send a crew of Two? I didn't think so.
When you call our sales team, you can expect to be treated right.
More importantly, we will listen. Then together we'll make a
decision if you're good with the estimate over-the-phone, or you
need us to come over and actually see your things.
And then, ASK US! We've been doing this long enough to know that
it does NOT matter if the question might seem "dumb" or not - it is
important to get an answer. We will answer.
That word has a lot of meaning to us. So, If we gave you "binding estimate" - the price WILL NOT change.
If we said we'll be there between 8 and 9 - we WILL NOT come at 12. Even in event of trouble we WILL communicate ALL the way through. By every and all means in our possession.
If we said we'll deliver on June 15.... You get the idea. It will be on time. Every time. Or we'll talk to you way ahead of time and explain thoroughly what happened, why and what we can do to fix it. Try us.